Enterprise Level Report Dashboard

Project Overview
In this project, I was tasked with redesigning an existing interface. Data suggested that existing designs were not user friendly and users were not able to quickly find important data.
My Contributions
My role on this project team was Lead UX/UI Designer. I was involved throughout the entirety of the product dev cycle, starting with requirements gathering and ending with QA hand-off.
Process Overview
  • Collaborated with product owner to define requirements.
  • Defined problem statement, design strategy and timeline.
  • Led the effort to user test internal and external users of existing dashboard.
  • Created sketches, wireframes and high fidelity prototypes.
  • Presented designs to stakeholders, gathered feedback and suggestions.
  • Finalized designs.
  • Created design documentation.
  • Collaborated with development team to implement design.
  • Attended final demo to ensure proper implementation of UI components.
Process
Our process is based on the Double Diamond Theory and Lean UX principles. This process is incorporated in all of our design and development projects. I collaborated with the Product Owner to guarantee that feature was correctly prioritize and that we understood the problem we are trying to solve with the new design.
Problem Statement
It is critical to make sure everyone involved in the process is aware of the problem we are trying to solve. Its almost impossible to identify a successful project without first defining what issues actually exist and what the end user needs.

Property Managers, Administrators and Executives often need access to reliable analytics data that they can use to measure metrics and performance across multiple properties. There are challenges with the current tool , which decrease usability and productivity. This presents a problem to users attempting to query data during weekly operations meetings.
User Interviews
In order to get direct feedback from the end user and hear their pain points firsthand, I conducted a series of remote user interviews with numerous users of the current application.

The focus of the research was to validate the problem statement, better understanding the users ideal workflow and gathering feedback for additional features.
Gathering Insights
After conducting user interviews and receiving feedback, I was able to use the data to create user personas, empathy maps and journey maps for the user roles associated with the application.
Prototyping
During this phase of the design process, I created high fidelity mockups in Figma using components from our design system. I reviewed proposed designs and design iterations with the UX Design Team during our weekly design review and critique.
Usability Testing
I conducted a round of usability test with internal and external users of the application via in person and remote interviews. These interviews required users to complete a series tasks that would help determine how intuitive and user friendly the new design would be. The data gathered from these tests was used to validate my design decisions and make sure that the new proposed designs solved the problems our user were facing,
Documentation
Once designers were finalized and signed off on, I shifted my focus to create design documentation that would ensure that the hand-off from design to development was seamless. The design documentation clarifies the problem statement, contains user research artifacts and clearly outlines each component used in the design, also where to find live code examples of the component in practice. I believe building shared understanding with the development team and to clearly document your design decisions is crucial in this process.

I'd love to hear from you!

Feel free to reach out at anytime! Whether it's about a new opportunity or suggestions for improvement, I am always willing to chat.

devaun.drobinson@gmail.com

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